Pangborn Order Information

Ordering Information

Customer Service Policy
At Pangborn Ties, we appreciate that our success is determined only by your satisfaction. We strive to improve every day.

Ordering
Fax orders to: 1-860-404-2360
Phone orders in to: 1-860-255-7513
Email orders to: joann@pangborndesign.com
All orders are subject to a minimum order size of $250.00 Orders are acknowledged as soon as possible after placement. Please check your order acknowledgements carefully for quantities, pricing, shipping address, shipping dates and carrier.
Order Changes or Cancellation
Any cancellation or changes to your order must be submitted in writing at least 3 weeks prior to the requested delivery date. For orders cancelled within less than 3 weeks notification, a 20% restocking fee will apply.
Backorders
Occasionally, items are backordered due to material or supplier shortages. We will immediately notify you if we believe we will not be able to meet our previously indicated shipping schedule.
Lead Time
Our typical order lead time is approximately 4 weeks. However, we ship orders as soon as they are produced. A member from our customer service team will contact you prior to shipment with an expected arrival date.

Payment and Terms
Opening orders must be pre-paid, unless applying for credit. Credit applications for net 30 terms require a week for processing. We do not offer COD orders. Orders will not be processed for production until payment arrangements have been finalized. You may skip the credit approval process if you prepay via check or credit card, but we need your payment information when your order is initially processed. A Tax ID Number is required in either case. We accept Visa and Master card.

Shipping
We generally ship via UPS, FedEx, or USPS. Please know that we take special care in packing your order and protecting it from damage. We have experienced very little shipping damage because of the time that goes into our order processing and packing process.
Returns
All products are guaranteed to your satisfaction. Should you experience shipping damages, or receive a defective product, please contact us for specific instructions. Should you wish to return an item and it is not defective, a 20% restocking charge will apply.

© 2008 Pangborn Designs

Customer Service Policy
At Pangborn Ties, we appreciate that our success is determined only by your satisfaction. We strive to improve every day.

Ordering
Fax orders to: 1-860-404-2360
Phone orders in to: 1-860-255-7513
Email orders to: joann@pangborndesign.com

All orders are subject to a minimum order size of $250.00 Orders are acknowledged as soon as possible after placement. Please check your order acknowledgements carefully for quantities, pricing, shipping address, shipping dates and carrier.

Order Changes or Cancellation
Any cancellation or changes to your order must be submitted in writing at least 3 weeks prior to the requested delivery date. For orders cancelled within less than 3 weeks notification, a 20% restocking fee will apply.

Backorders
Occasionally, items are backordered due to material or supplier shortages. We will immediately notify you if we believe we will not be able to meet our previously indicated shipping schedule.

Lead Time
Our typical order lead time is approximately 4 weeks. However, we ship orders as soon as they are produced. A member from our customer service team will contact you prior to shipment with an expected arrival date.